Managed Security Service / Overview
A managed service.
Not a security tool.
OwlEye is a done-for-you WordPress security service delivered by a named team of senior engineers and optimized technology. We own the work — vulnerability management, architecture, network security, data protection, compliance, and a 24/7 SOC specialized for WordPress.
SOC
PATCH
SCAN
WAF
BACKUP
AUDIT
REPORT
OWL
Managed operations
Humans on the keyboard
Every patch, deploy, and incident is owned by a named developer and senior analyst. Automation surfaces signal alerts — people make the call and implimentation.
Done-for-you maintenance & operations
We don’t sell you a plugin or dashboard and disappear. We monitor, patch, verify, approve, escalate, and document — every day, on your behalf.
Up-time monitoring & restoration
Multi-geo probes on a 60-second cadence, hourly immutable snapshots, suspicious activity monitoring and action, and quarterly restore drills. Compromise or outage triage to remediation.
Reported in writing
Monthly executive report, on-demand evidence packs for auditors, and a published RACI. Nothing happens off the record.
For the full responsibility split, see the RACI on the Service Levels page.
Benefit
What it means
Included
Named Senior Team
A dedicated pod of senior engineers and analysts owns your estate — not a shared queue.
✓
24/7/365 SOC
SECRET-cleared, OSCP/CISSP-credentialed analysts monitoring, triaging, and responding around the clock.
✓
Vulnerability Management
Continuous CVE correlation across core, themes, plugins, and libraries with regression-tested patches.
✓
Virtual Patching < 30 min
Edge WAF mitigations deployed within 30 minutes of disclosure — protection before vendor patches ship.
✓
10-Business-Day Patch SLA
Contractual patching window for every disclosed CVE affecting your live bill-of-materials.
✓
Six-Layer Defense-in-Depth
Edge WAF, application shield, isolated containers, encrypted data, telemetry & SOC, and governance.
✓
DDoS Scrubbing
Volumetric and application-layer DDoS absorbed at the edge before it reaches your origin.
✓
Per-Client Isolation
Containerized databases and filesystems — no shared tenancy, no lateral blast radius.
✓
Encrypted Hourly Backups
Immutable snapshots to ISO/SOC-attested data centers with quarterly restore drills.
✓
Managed TLS
Certificate lifecycle owned end-to-end — issuance, renewal, rotation, and cipher hardening.
✓
Regression-Tested Patching
Every patch tested for visual and functional impact in staging before production promotion.
✓
Break-Fix Under SLA
Visual or functional issues you or your users report are owned and resolved within severity SLAs.
✓
Uptime Monitoring
Multi-geo probes on a 60-second cadence with same-day restoration from immutable snapshots.
✓
Published Severity Matrix
Four tiers, four clocks, always running — with a 30-minute critical response window.
✓
Custom SLAs on Request
Regulated industries get tighter response windows, named escalation paths, and bespoke reporting cadences.
✓
Compliance Evidence
Continuous evidence collection mapped to SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, and NIS2.
✓
Monthly Executive Report
SLA attainment, ticket throughput, patch cadence, and audit-ready evidence packs delivered in writing.
✓
Published RACI
Who owns what — codified in the MSA, ratified by both signatories, audited every month.
✓
Learn more about what's in the package.
Regression Testing
Regression Testing, Bug Fix & Issue Resolution
Every patch, plugin, theme, core, and library change is regression-tested for visual and functional impact. Sensitive areas double- and triple-checked. Breakage we find – or you or your users report – is owned and resolved under SLA
Want to meet the team that would own your estate?
We’ll walk you through how the managed service runs day to day, who’s on shift, and what onboarding looks like for your stack.